Universo Pet is a complete pet care platform combining veterinary consultations with Dr. Paws and personalized training guides. Our mission is to democratize access to quality veterinary care using cutting-edge technology.

Dr. Paws is prepared to help with all types of pets: dogs, cats, birds, reptiles, rodents, and more. Our technology has been trained to provide specialized guidance for various species.

Currently, Universo Pet is focused on the Brazilian market (pt-BR) but supports English (en-US) interfaces. Multi-language support is expanding.

NO. Dr. Paws provides educational guidance and general suggestions but does NOT replace in-person consultations with licensed veterinarians. For diagnoses, treatments, prescriptions, or emergencies, ALWAYS consult a credentialed vet. Dr. Paws is a complementary tool.

You chat with Dr. Paws through a smart interface. You can send photos, exams, documents, and describe symptoms. He analyzes your pet's medical history and provides personalized guidance. All conversations are saved.

Yes! Dr. Paws is multimodal and can analyze photos (injuries, behavior), lab exams (PDFs), and documents. This allows for more complete and contextualized answers.

Depends on your plan! Free plan: 2 consultations/month. Premium plan: UNLIMITED consultations. Chat as much as you want with Dr. Paws without extra costs.

NO. Dr. Paws cannot prescribe medication as that is the exclusive prerogative of licensed veterinarians. He can suggest general care and guide you on when to seek an in-person vet.

Yes! You can send short videos up to 30s. Ideal for showing behaviors or symptoms difficult to describe in text. Dr. Paws analyzes the video and provides detailed guidance.

After each consultation, Dr. Paws automatically classifies urgency: GREEN (safe for home monitoring), YELLOW (attention, consult a vet soon), or RED (emergency, seek immediate help).

Seek IMMEDIATE help for: poisoning, severe trauma, seizures, heavy bleeding, severe breathing difficulty, blood in vomit/stool, suspected bloat, heatstroke, or any medical emergency.

Yes. In the FREE plan, you are entitled to 1 Guided Physical Exam and 1 Home Care Checklist per month. In the PREMIUM plan, both are UNLIMITED, allowing you to care for your pet with full support from our AI whenever you need it.

It's an exclusive Universo Pet feature where Dr. Paws guides you step-by-step through a complete physical examination of your pet at home. It instructs how to safely examine eyes, ears, skin, mouth, paws, and abdomen. You report what you observe and Dr. Paws analyzes the information to identify possible health problem signs, advising whether you need to seek an in-person veterinarian.

After consultations classified as green (monitor at home) or yellow (attention), Dr. Paws automatically generates a personalized checklist of home care tasks. It includes guidance like hydration, symptom monitoring, wound care, specific diet, and warning signs to watch. You check off each item as you complete it, ensuring you don't forget any important care.

The Health Score is a 0-100 score calculated automatically based on multiple factors: up-to-date vaccines, current deworming, weight within healthy range for breed/age, veterinary consultation history, and registered preventive care. The score appears on the main dashboard and helps you quickly visualize your pet's overall health. The higher the score, the better the preventive care is being applied.

At the end of each consultation, Dr. Paws automatically classifies urgency in 3 color-coded levels: GREEN: Safe situation, can monitor at home following the Home Care Checklist. YELLOW: Attention needed, recommended to schedule an in-person vet visit within 24-48h. RED: Maximum urgency, seek veterinary care IMMEDIATELY - don't wait, the case is serious. This smart triage helps you make informed decisions about when to seek in-person care.

Dr. Paws creates personalized training guides based on your pet's breed, age, and temperament. Choose commands ('sit', 'stay'), tricks, or behavioral fixes, and get step-by-step positive reinforcement guides.

With Premium, yes! Create unlimited guides. The Free plan includes 2 guides per month to test the feature.

Yes. Dr. Paws adapts techniques based on age. Puppies get socialization and basic command guides. Adults can learn new tricks or correct unwanted behaviors.

Register vaccines and deworming with dates. Receive automatic reminders 7 days before due dates via push and email. Synchronized across devices.

Yes! Set specific times (morning, afternoon, night). Receive alerts exactly when needed. Ideal for antibiotics or chronic medication.

Yes! A special notification to celebrate your pet's big day every year.

Go to the pet's page, click the menu, and select 'Download PDF Record'. It includes pet data, vaccines, history, and Dr. Paws consultations. Free for all users!

EVERYTHING in Premium! Unlimited Dr. Paws consultations, unlimited guides, full health management. No limitations. Cancel anytime without charge before the trial ends.

R$ 49,90/month. Recurring monthly payment via Stripe. No hidden fees.

Yes! Cancel via the Stripe Customer Portal in your dashboard. Access remains until the end of the paid period.

Processed via Stripe, a global leader in security. We never store your card details.

We are planning an annual plan with a 20% discount soon. Stay tuned!

Yes! 100% compliant with LGPD/GDPR. Data stored in Google Cloud (Firebase) in Brazil, encrypted. We only share data with essential providers like Stripe and Google Gemini.

ONLY YOU. Histories and conversations are private. Not even our team accesses them without express permission for support.

Yes. Go to 'Settings > Delete Account'. All data (profile, pets, history) is permanently deleted. Irreversible.

Yes! It's a Progressive Web App (PWA). Add it to your home screen on Android or iOS. Works offline and receives push notifications.

Yes! Push and email alerts for trial expiration, health reminders, and more. Configurable in settings.

We use Gemini 3 Flash via Vertex AI, the most advanced model on the market, trained with general veterinary knowledge and strict safety guardrails.

Email: studio.kodaai@gmail.com. We respond within 24 business hours.

Cancel within the 7-day trial for free. Post-trial, we don't offer automatic refunds but review specific cases of dissatisfaction.

2 Dr. Paws consultations + 2 training guides per month, auto-renewing. Unlimited pet registration, health management, and reminders included.

Credits renew on the 1st of every month automatically.

Yes, a banner on the consultation page shows your balance and renewal date.

Wait for next month's renewal or upgrade to Premium for immediate unlimited access.

FREE: 2 consults/mo. PREMIUM: Unlimited consults, priority support. Ideal for frequent use.

NO! Start immediately with just an email.

Families save averagely R$ 2,400-7,200/year compared to traditional vet visits for non-emergencies.

Yes for triage and guidance. R$ 49,90/month vs R$ 150-400 per visit. Complements but doesn't replace emergency care.

Yes! Complete health management, reminders, and 24/7 peace of mind alone are worth the subscription.

Huge! One subscription covers ALL your pets. No extra cost per pet.

YES, 100% free. No charge if canceled within 7 days.

YES! Use the free tier as long as you like.

YES! Ask any basic question without judgment. 'Which food?', 'When to bathe?'. Dr. Paws guides you.

Usually 6-8 weeks (V8/V10). Always consult a vet for administration.

Only after the full vaccine cycle (approx 4 months). Use dry baths or wipes before that.

Watch for lethargy, loss of appetite, vomiting. Describe symptoms to Dr. Paws for triage.

Yes! Enter birthdate and past vaccines, we generate the future schedule.

Dr. Paws answers on portions, brands, forbidden foods, and healthy treats.

YES! Track medications, chronic conditions, and get geriatric care advice.

Set precise reminders for insulin. Track history to show your vet.

Yes. List all conditions and medications. Maintain a full history.

Dr. Paws compares current symptoms with history to flag worrying patterns.

Yes! Show your digital record or download the PDF for your vet.

YES! Consultations in <2 mins. Reminders ensure you never miss meds.

Push notifications work silently. Email backups available.

Usually under 2 minutes. Instant answers.

View history and pet data offline. Dr. Paws requires internet.

24/7 availability. Perfect for late-night worries.

YES! Unlimited pets. All covered by one subscription.

Yes. Each pet has a distinct profile and history.

Yes. Context-aware Dr. Paws knows which pet you are discussing.

Massive. Cost per pet drops significantly. Up to R$ 7,200/year savings.

Yes. Notifications clearly state which pet needs care.

Yes. Tailored to breed traits and temperament.

Step-by-step guides for hygiene success using positive reinforcement.

Dessensitization techniques and environmental enrichment guides.

Sit, stay, roll over, high five. All included.

Identify the cause (boredom, fear) and apply specific training.

ALWAYS. Science-based, humane training methods only.

Gemini 3 Flash via Firebase AI Logic. The most advanced model on the market.

No permanent training on your data. Privacy first.

Yes. Multimodal analysis of injuries, skin issues, etc.

High for general guidance. Always refers to vets for serious issues.

Yes. It's a tool, not a doctor. Use common sense and consult vets.